2019 Volkswagen Jetta GLI(1K2) L4-2.0L Turbo (CCTA) Volkswagen JETTA Page 137
Navigation Radio - Inop. Without Map DVD/Map Won't Load
91 10 22
September 8, 2010
2019935 supersedes T.B. Group 91 number 10-05 dated Feb. 17, 2010 to include 2010 VIN breaks.
Vehicle Information
Radio Navigation RNS510; Navigation Function Inoperative without DVD or Map Data Does Not Load Completely (U.S. Only)
Technical Background
Map data disc did not load completely into hard drive. This procedure will re-initialize the auto run feature to allow the map data disc to completely
download.
Production Solution
Software SW 980 introduced November 2009 beginning with VIN breaks:
Service
Note:
The customers map disc will need to be used for this procedure. If customer has lost disc, it will be necessary for the customer to purchase another
one. The phone number to order a replacement from Navteq is 1-888-628-6277 (888NAVMAPS).
Replacement map discs will not be covered under warranty.
2019 Volkswagen Jetta GLI(1K2) L4-2.0L Turbo (CCTA) Volkswagen JETTA Page 138
Tip
The term "Press" is used to indicate a physical button being pressed.
The term "Touch" is used to indicate an icon on the screen is to be selected.
^ Connect Midtronics Incharge (INC 940) tester / charger to vehicle's battery. Switch ignition ON, with engine OFF.
^ Press the map button on the radio.
Tip:
Disregard this screen if displayed.
^ Insert service disc RNS510SD2019935.
Tip:
A successful initialization will provide the following screen. It may be necessary to remove and reinsert disc for download to start.
^ Touch Continue on the screen to accept.
After 2-3 minutes this screen will appear.
^ Touch Save on the screen to accept.
2019 Volkswagen Jetta GLI(1K2) L4-2.0L Turbo (CCTA) Volkswagen JETTA Page 139
^ Press Eject button on the radio. Allow the disc to load for a minimum of 5 minutes.
Tip:
It is not important that the status bar has reached 100 percent, only that the status bar moved after the 5 minute period.
^ Touch Eject on the screen to continue.
^ Remove service disc and store with other programming discs at the dealership.
^ Insert customer's map disc.
^ Press Eject button on radio.
Note:
DO NOT Touch the Eject prompt on screen. Allow the status bar to complete, the download will continue to next screen.
Tip:
If the navigation screen goes blank, press the power button on the radio to resume download.
^ Download is now complete. Touch Eject on the screen to remove the disc.
^ Return map disc to the customer's storage case.
2019 Volkswagen Jetta GLI(1K2) L4-2.0L Turbo (CCTA) Volkswagen JETTA Page 140
Tip:
Navigation unit operates faster when the DVD is not in the unit.
Tip:
If the problem still occurs after the map upload is complete, contact technical assistance by selecting the "Technical Assistance" tab in ElsaWeb.
Follow the instructions to obtain a 6 digit access code.
Warranty
Required Parts and Tools
2019 Volkswagen Jetta GLI(1K2) L4-2.0L Turbo (CCTA) Volkswagen JETTA Page 141
No Special Parts required.
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal. Always check with your Parts Dept. and
