Monday, June 24, 2019

Dealer Satisfaction Scores Have Improved Overall

LeMons racing is a wonderful example that setting limits can actually breed creativity. 500, not counting safety equipment, and that cap forces teams to be ingenious in how they build a racecar. Take for example this diesel-powered Porsche 911, which its creators have dubbed Ferkel the Nein-11, that will be racing in the Sears Pointless race this weekend in Sonoma, California. This Frankenstein combines a 911 chassis that was originally bought just for its European powertrain and a Volkswagen TDI diesel engine mounted in the rear. After deciding the shell could still be of some use, the team decided to go racing. Philipp von Weitershausen, one of the team captains, to Jalopnik. They bought a 1998 Jetta TDI on the cheap and started figuring out a way to hack the engine into the bay. To pay respect to the donor, the VW's trunk was highly modified (and drilled) and grafted onto the back of Ferkel.


This team isn't a newcomer to LeMons. Its last car was a classic VW Beetle with a Subaru engine and dual controls, named Ferdinand the Bug, which could be driven from the left or right side. It's quite a sight. Volkswagen showed six conceptual takes on its Up at the 2011 Frankfurt Motor Show, one of those being the Up Buggy. Although few will probably remember it, VW has not forgotten it, applying for a patent for the Meyers Manx revival roadster way back in March 2012 and being approved in June of this year, according to a report in Autocar. That will give the automaker a 14-year lock on the design while it decides whether to move forward with a reboot of its past. A patent doesn't mean the Up Buggy will ever move beyond the sheet-of-paper stage, but Autocar says VW is studying the market to see if a production version is feasible. Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand. Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew? You can find details on those and more findings in the press release below.


Fold down the rear seats and Touareg offers 71 cubic feet of cargo space with a nice, flat floor. Our first impression of the Volkswagen Touareg was its relatively quiet cabin. The V6 and V8 engines are smooth and the six-speed automatic transmission is really smooth. Overall, Touareg feels like a well-engineered vehicle carved from a single block. The V8, on the other hand, delivers strong torque around town and the transmission always selects the right gear. So you don't need much throttle pressure to smoothly accelerate to the desired speed. Slam the throttle down and the V8 responds well, but it still does not deliver breathtaking thrust. Granted, we drove the Touareg at 6000 feet where thinner air reduces the V8's 310 horsepower to something less than 250. But at any altitude, a V8 Touareg weighs about 5,300 pounds when empty. That makes Touareg 375 pounds heavier than a BMW X5 4.4i, and 425 pounds heavier than Mercedes-Benz ML500.


Still, the V8 Touareg delivers respectable performance. It will accelerate from 0 to 60 mph in about 7.6 seconds, says Volkswagen, which is comparable to the performance of a V8-powered BMW X5. We haven't tried the new turbo-diesel V10, but we are impressed by its specifications, especially its 553 pound-feet of torque at just 2000 rpm. VW claims the new engine places the Touareg among the best-performing diesel SUV's ever, capable of clocking a 0-60mph time of just 7.5 seconds and a top speed of 130 mph. Twin turbochargers account for its power, while Volkswagen's sophisticated diesel fuel injection accounts for its relatively efficient 17/23 City/Highway mpg. The V6 and V8 models are not as fuel efficient, at least partly due to the Touareg's considerable weight. The V6 earns an EPA rating of 15/20 mpg City/Highway, while the V8 returns 14/18 mpg. VW recommends premium gas for maximum performance. The transmission that comes with all three engines is brilliant, a luxury-grade six-speed automatic used in the new Audi A8 L. Fuzzy logic senses the driver's intentions then smoothly selects the proper gear.