Audio System - Software Update For Various Malfunctions
91 12 11
May 23, 2012
2023500 Supersedes T.B. V911019 dated August 11, 2010 to include note about radio suffix
Update Programming Radio, RCD 510 (Premium 8) for Various Functionality
Concerns
Note:
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This bulletin applies to radios with an "AC" suffix part number only.
The following symptoms may occur:
^ Loss of presets
^ Loss of speed dependent volume settings
^ "Gong" displayed on radio when using satellite radio
^ Sporadic loss of sound in AM mode
^ After selecting "Channels" on screen 1 and scrolling on screen 2, the unit will sometimes go back to screen 1
Technical Background
Software concern.
Production Solution
Software 0043 released MY 2011
Service
Tip:
DO NOT remove radio from vehicle.
Verify Radio Software
^ Select Vehicle Self - Diagnosis
^ Select On Board Diagnostics (OBD)
^ Select 56 - Radio
^ Verify the software is not 0043 or higher
Tip:
If software level is found to be at 0043 or
higher, this technical bulletin DOES NOT
apply, further diagnosis is required.
Activating Engineer Mode of Radio
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^ Select Vehicle Self - Diagnosis
^ Select On Board Diagnostics (OBD)
^ Select 56 - Radio
^ Select 012 - Adaptation
^ Enter channel 50 and select Q
^ Change value from 0-> 1 and select Save
^ Select Accept
^ Left arrow twice and exit out of 56 - Radio
Update Programming
The ignition key must be switched to the ON position
^ Insert SD Card into the radio
Tip:
The Radio will go blank and white bars will be
displayed as the progress bar. The flash
takes 3-5 minutes.
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^ Once the radio screen flashes OK remove the SD Card
Deactivating Engineering Mode
Note:
Engineer mode needs to be deactivated or the unit will run slower.
^ Select Vehicle Self - Diagnosis
^ Select On Board Diagnostics (OBD)
^ Select 56 - Radio
^ Select 012 - Adaptation
^ Enter channel 50 and select Q
^ Change value from 1-> 0 and select Save
^ Select Accept
^ Left arrow twice and exit out of 56 - Radio
Tip:
If the problem still occurs after the update programming is complete, contact technical assistance by selecting the "Technical Assistance" tab in
ElsaWeb and follow the instructions to obtain a 6 digit access code.
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Warranty
Required Parts and Tools
No Special Parts required.
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.
