2019598 RADIO, NAVIGATION RNS510 FLASH FOR VARIOUS FUNCTIONALITY CONCERNS

2019598 RADIO, NAVIGATION RNS510 FLASH FOR VARIOUS FUNCTIONALITY CONCERNS

RADIO, NAVIGATION RNS510 FLASH FOR VARIOUS FUNCTIONALITY CONCERNS
TECHNICAL SERVICE BULLETIN
Reference Number(s): GROUP 91, NO. 10-21 (2019598), Date of Issue: September 8, 2010
Superceded Bulletin(s): GROUP 91, NO. 09-28, Date of Issue: November 17, 2009
APPLICABLE MODELS AND YEARS
CONDITION
91 10 21 September 8, 2010 2019598 Supersedes T. B. Group 91 number 09-28 dated Nov.
17, 2009 due to addition of 2010 VIN breaks.
Radio, Navigation RNS510 Flash For Various Functionality Concerns
? Speaker feedback or hum from the rear speakers. May occur with the unit being off
? On startup, media interface functions starts, even though unit was shut off with
another audio source such as FM
? PIN code required unnecessarily
VOLKSWAGEN:
CC - 2009-2010; Eos - 2009-2010; Golf, GTI - 2009-2010; Jetta - 2009-2010;
Jetta SportWagen - 2009-2010; Passat - 2009-2010; Passat Wagon - 2009-2010;
Tiguan - 2009-2010; Touareg 2 - 2009-2010
GROUP: 91 - Radio, Telephone, Board Computer, Multi-Function Indicator (MFI)
Model(s) Year Eng. Code Trans. Code VIN Range From VIN Range To
CC 2009 -
2010
All All 3C_9E000001 AN_AE501300
Eos 2009 -
2010
All All 1F_9V000001 AH_AV010978
Golf, GTI 2009 -
2010
All All 1K_9W000001 AJ_AW200214
Jetta 2009 -
2010
All All 1K_9M000001 AJ_AM001554
Jetta SportWagen 2009 -
2010
All All 1K_9M000001 AJ_AM600171
Passat 2009 -
2010
All All 3C_9E000001
3C_9P000001
AN_AE006233
AN_AP000059
Passat Wagon 2009 -
2010
All All 3C_9E000001 AN_AE006233
Tiguan 2009 -
2010
All All 5N_9W000001 AX5AW001584
AX2AW513318
Touareg 2 2009 -
2010
All All All All
NOTE: Software update does not apply to units that have software 980 and higher.
Downgrading the software will cause loss of functionality. Radios that are
replaced due to this will be debited back to the dealer.
2010 Volkswagen Golf TDI
RADIO, NAVIGATION RNS510 FLASH FOR VARIOUS FUNCTIONALITY CONCERNS
2019年6月12日 11:4 48:013 Page 1 ? 2011 Mitchell Repair Information Company, LLC.
? PIN code not accepted
? GPS only available with map DVD inserted
? Map data not completely copied on to the hard drive
? DVD/CD not recognized
? SD card or hard drive can not be selected
? Unit freezes or hangs up
? Unit resets itself off with cracking/banging
? Loss of presets
? Slow boot up time
? GPS map display freezes
? No sound after diagnosis
? No sound
? Destination can not be saved or lost
? Unit switches itself off
? GPS location not recognized
? Fault 00862 aerial for navigation (GPS) R50/R50 short circuit to earth shown
? No communication with gateway module
? Customer experiences sporadic problems with the mute button being inoperative. (SW
210 & lower)
? Unable to adjust volume while listening to satellite radio. (SW 210 & lower)
? Incorrect heading designation in certain instances. Example: ("Hwy 401 Express
lane" is interpreted as "Hwy 401 East" regardless of direction). (SW 210 & lower)
? System stability concerns (Tiguan SW 120 & lower)
TECHNICAL BACKGROUND
Software concern.
PRODUCTION SOLUTION
SW 980 introduced November 2009 beginning with VIN breaks:
Tip: Touareg uses a "2" as the last digit of the software level.
CC - 3C_AE501301
Eos - AH_AV010979
Golf / GTI - AJ_AW200215
Jetta Sedan - AJ_AM001555
Jetta SportWagen - AJ_AM600172
Passat, Passat Wagon (Emden) - AN_AE006234
Passat (Mosel) - AN_AP000060
Tiguan:
2010 Volkswagen Golf TDI
RADIO, NAVIGATION RNS510 FLASH FOR VARIOUS FUNCTIONALITY CONCERNS
2019年6月12日 11:48:01 Page 2 ? 2011 Mitchell Repair Information Company, LLC.
? AX_AW001585 (Line 1)
? AX_AW513319 (Line 2)
Touareg - Not applicable
SERVICE
Tip: DO NOT remove navigation unit from vehicle.
? Connect Midtronics InCharge 940 (INC 940) tester/charger to vehicle's battery.
? Verify that the touch screen navigation unit has not been updated.
VERIFY TOUCH SCREEN NAVIGATION SOFTWARE
? Select Vehicle Self - Diagnosis.
? Select on Board Diagnostics (OBD).
? Select 37 - Navigation.
? Verify the software is not 380/ 382 or higher.
Fig. 1: VAS Display - Software Level
Tip: If software level is found to be at 380 / 382 or higher, this technical bulletin
DOES NOT apply, further diagnosis is required.
UPDATE PROGRAMMING
Tip:
? During the programming of the navigation unit, the screen will go blank several
times. This is considered normal.
? If the screen goes blank for more than 30 seconds, press the power button on the
navigation unit to resume display.
? If you receive an error due to "Amp clamp State", then remove the key.
2010 Volkswagen Golf TDI
RADIO, NAVIGATION RNS510 FLASH FOR VARIOUS FUNCTIONALITY CONCERNS
2019年6月12日 11:48:01 Page 3 ? 2011 Mitchell Repair Information Company, LLC.
Reprogram navigation unit with CD - Literature Number: RNS510FLSH0380.
? The key must be removed from the ignition with no disc in the radio.
? Insert programming CD Part No. RNS510FLSH0380 in to the radio.
This screen will display showing that the disc has loaded properly.
Tip: If a CD error is displayed, and remains more than 5 seconds, remove the CD and
reinstall.
Fig. 2: Navigation Display - Software Download
? Touch "OK" to begin the update.
Fig. 3: Navigation Display - Touch "OK" To Begin Update
? Touch "OK to accept.
Tip: Information stored on hard drive and the presets will not be lost as part of this
update.
2010 Volkswagen Golf TDI
RADIO, NAVIGATION RNS510 FLASH FOR VARIOUS FUNCTIONALITY CONCERNS
2019年6月12日 11:48:01 Page 4 ? 2011 Mitchell Repair Information Company, LLC.
Fig. 4: Navigation Display - Touch "OK" To Accept
This screen will be shown while the update is taking place.
Fig. 5: Navigation Display - Software Loading Status
Tip: To restart the software flash for extended delays (+10 minutes), press Eject+Day /
Night+Guide buttons at the same time.
NOTE: DO NOT cancel update until complete.
DO NOT Start engine.
Disregard timer which appears on lower right side of navigation screen.
2010 Volkswagen Golf TDI
RADIO, NAVIGATION RNS510 FLASH FOR VARIOUS FUNCTIONALITY CONCERNS
2019年6月12日 11:48:01 Page 5 ? 2011 Mitchell Repair Information Company, LLC.
Fig. 6: Navigation Display - Restart Software Flash
Tip: If this error is noted, use the above tip to force a reload of the software flash.
Fig. 7: Navigation Display - Downgrade Error
The system has loaded the update properly.
? Remove the CD to reboot the navigation unit.
Fig. 8: Navigation Display - SWL Success
Tip: If the problem still occurs after the update programming is complete, contact
technical assistance by selecting the "Technical Assistance" tab in ElsaWeb and follow
the instructions to obtain a 6 digit access code.
WARRANTY
WARRANTY INFORMATION
To determine if this procedure is covered under Warranty, always refer to the
Warranty Policies and Procedures Manual (1)
Model(s) Year(s) Eng. Code
(s)
Trans. Code
(s)
VIN Range From VIN Range To
CC 2009 - 2010 All All 3C_9E000001 AN_AE501300
Eos 2009 - 2010 All All 1F_9V000001 AH_AV010978
Golf, GTI 2009 - 2010 All All 1K_9W000001 AJ_AW200214
2010 Volkswagen Golf TDI
RADIO, NAVIGATION RNS510 FLASH FOR VARIOUS FUNCTIONALITY CONCERNS
2019年6月12日 11:48:01 Page 6 ? 2011 Mitchell Repair Information Company, LLC.
REQUIRED PARTS AND TOOLS
No Special Parts required.
REQUIRED PARTS AND TOOLS REFERENCE CHART
Jetta 2009 - 2010 All All 1K_9W000001 AJ_AM001554
Jetta
SportWagen
2009 - 2010 All All 1K_9M000001 AJ_AM600171
Passat 2009 - 2010 All All 3C_9E000001
3C_9P000001
AN_AE006233
AN_AP000059
Passat Wagon 2009 - 2010 All All 3C_9E000001 AN_AE006233
Tiguan 2009 - 2010 All All 5N_9W000001 AX_AW001584
AX_AW513318
Touareg 2 2009 - 2010 All All All All
Claim Type: Use applicable Claim Type (1)
SAGA Coding
Service
Number:
Damage Code HST Damage Location (Depends on
Service No.)
Parts
Manufacturer
(removed part)
9132 0039 - Use applicable when
indicated in ElsaWeb (L/R)
Y G K (2)
Labor Operation (3) : Charge Battery 27068950 = 10 TU
Labor Operation (3) : Update
Programming
91322599 = 80 TU
Diagnostic Time (4)
GFF Time expenditure 01500000 = 00 TU max. NO
Road Test 01210002 &
01210004
NO
Technical Diagnosis 0132xxxx = 00 TU max. NO
Claim Comment: Input "As per Technical Bulletin 2019598" in comment section of
Warranty Claim.
(1) Vehicle may be outside any Warranty in which case this Technical Bulletin is
informational only
(2) Code per warranty vendor code policy.
(3) Labor Time Units (TUs) are subject to change with Elsa updates.
(4) Documentation required per Warranty Policy & Procedures Manual.
Tool Description Tool No:
CD RNS510FLSH0380
VAS Diagnostic Tool VAS 5051B, 5052A, 6150
(Base CD V18.00 and Brand CD V18.05 or
higher)
Midtronics Battery Tester/Charger InCharge 940 (INC-940)
2010 Volkswagen Golf TDI
RADIO, NAVIGATION RNS510 FLASH FOR VARIOUS FUNCTIONALITY CONCERNS
2019年6月12日 11:48:01 Page 7 ? 2011 Mitchell Repair Information Company, LLC.
Tip: Additional copies of the Update - Programming CD may be ordered from Volkswagen
Technical Literature Ordering Center at www.vw.techliterature.com.
ADDITIONAL INFORMATION
All part and service references provided in this Technical Bulletin are subject to
change and/or removal. Always check with your Parts Dept. and Repair Manuals for the
latest information.
2010 Volkswagen Golf TDI
RADIO, NAVIGATION RNS510 FLASH FOR VARIOUS FUNCTIONALITY CONCERNS
2019年6月12日 11:48:01 Page 8 ? 2011 Mitchell Repair Information Company, LLC.