The purpose of this paper is to discuss the corporate behavior of Volkswagen in its emissions scandal. It describes and analyzes a complex ethics dilemma within the purview of corporate social responsibility (CSR) and corporate sustainability (CS) and examines how this dilemma impacts critical stakeholders, thus offering several 鈥渙pportunities to learn鈥?for professionals. The case takes a stakeholder perspective, applying Cavanagh et al. It is situated within a qualitative approach to textual analysis. Social actors, topics and evaluative statements were identified and grouped into broader categories. Six major stakeholders were directly affected by Volkswagen鈥檚 behavior: customers, investors and shareholders, the US Environmental Protection Agency, German authorities, European institutions and society-at-large. Stakeholder concerns were condensed into three dominant themes: economic, legal and environmental. According to the ethical judgment framework, Volkswagen corporate behavior showed ethical problems, theoretically demonstrating that under no ethical principle was Volkswagen鈥檚 actions justifiable, even under instrumental justifications. The analysis was primarily based on corporate material and news media reporting. Consequently, diverse managers鈥?prospectives and opinions are not entirely captured. This paper offers several 鈥渙pportunities to learn鈥?for corporate communication professionals. The focus on stakeholder perspectives allows professionals to take an outside-in approach when evaluating the impact of corporate actions on stakeholders鈥?interests. The case analysis through Cavanagh et al.
Came in this morning 1/25/19 to buy a small part, forgot some paper work, but he was able to be flexible and helped us out. Thank you so very much for providing great customer service! The building is very clean, staff is always great to talk to. They are very upfront and honest with you when it comes to service. I go there and George at the Service desk is always so kind and calm. He is a very helpful gentleman. When it comes to the time. I will probably buy another vehicle from that dealership, just based on the Service Staff. Thank you for always helping and answering my questions. I really want to THANK ALLEN and ALBA for the GREAT customer service I received from them ? After leasing a 2015 Passat with this dealership, my wife and I decided to purchase a 2017 Golf Alltrack. While the sales rep seemed courteous and did a reasonable job not upselling too much, the issue came with our lease return. 800 from Volkswagen. After this issue, the general manager, David, called me and reassured me he would correct the issue. This he did -true to his word. I appreciate good customer service and will be going back. Great customer service at the Part department. Asked to help to find a part number, give them my vin and gave me the part number. Thanked me for calling. Great service, would buy from them! The best dealership I've been to. Service is great and they try to work with you. Customer service oriented. Their service department is staffed with great, honest people who really try to give you a good deal. You should definitely give them a try if you are in the market for a new vehicle. I bought my car back in 2013 and take my vehicle in for service on occasion.
WASHINGTON, Jan 3 (Reuters) - A federal judge on Tuesday delayed the sentencing a German man who is the only person to face U.S. Volkswagen's diesel emission cheating scandal, as he cooperates with prosecutors still investigating the matter. In September, James R. Liang, who has worked for Volkswagen since 1983 and was part of a team of engineers who developed a diesel engine, pleaded guilty after being charged with conspiring to commit wire fraud and violating U.S. Liang was scheduled to be sentenced on Feb. 1, but U.S. Liang is "cooperating with the government in the investigation and the potential prosecution of others," the court filing said. Liang, a German citizen who lives in Newbury Park, California, was charged with conspiring with current and former VW employees to mislead the U.S. U.S. emission standards allow. A lawyer for Liang did not immediately return a message seeking comment. The Justice Department and Volkswagen declined to comment. Liang was one of the engineers in Wolfsburg, Germany, directly involved in developing the defeat device for the Volkswagen Jetta in 2006, according to the indictment. Engineers had quickly realized the diesel engines they were designing for vehicles targeted at the U.S. 17.5 billion in the United States to resolve claims from owners as well as federal and state regulators over polluting diesel vehicles. 1 billion settlement with U.S. 20,000 of 80,000 polluting luxury VW, Audi and Porsche vehicles with 3.0-liter engines. Volkswagen could still spend billions of dollars more to resolve a U.S. Justice Department criminal investigation and federal and state environmental claims and come under oversight by a federal monitor. Settlement talks have been ongoing and it is possible a deal could be reached before Jan. 20, according to sources briefed on the matter.
What鈥檚 with the Audi A4 rear end? A quick glance at the compact is enough to notice that Volkswagen has put a lot of effort in redesigning the Jetta. Almost eight years old, the previous Jetta was pretty dated and obviously boring design-wise, especially when compared to the company鈥檚 more recent products. But while the new Jetta is a significant departure from the old model, its styling is far from revolutionary. Much like Audi, VW has taken the "same sausage, different lengths" route in recent years and the Jetta is no exception from this rule. Now sporting a clean look with angular lines front and rear, the Jetta is obviously inspired by the larger Passat, and I can even spot some Arteon cues in there. But this isn鈥檛 a bad thing, as all these new styling cues make the new Jetta sexier than ever. On top of that, it鈥檚 very elegant for such a small four-door and sportier than expected, even without the sleek R-Line package. It has a new, bold front fascia with one of the largest grille ever seen on a Volkswagen.
The angular headlamps give the car an angry look, despite seeming a bit too large for the design. Slimmer light would鈥檝e been perfect. The look is completed by a sculpted bumper with big daytime running lights at the corners and a wide intake placed just above the splitter. The profile is also surprisingly sporty, blending a coupe-like roof, short overhangs, and a protruding beltline. The latter isn鈥檛 very original, as it resembles the character line of the BMW 3 Series, but it鈥檚 a cool addition and a big improvement over the previous, featureless Jetta. But there鈥檚 a bigger issue around back. While the rear fascia is fresh and sporty, it looks an awful lot like the Audi A4. The long and slender, two-piece headlamps, the trunklid spoiler, and big license plate recess are only mild interpretations of those seen on the premium A4. Even the bumper configuration is similar, with the thin, red lights placed just above the large exhaust pipes.
