GROUP 91, NO. 10-04 (2022689),2020, VOLKSWAGEN, GOLF TDI, ASSESSORIES CONTRIL SYSTEMS

BLUETOOTH, UHV LOW (9W2), VARIOUS COMPLAINTS
TECHNICAL SERVICE BULLETIN
Reference Number(s): GROUP 91, NO. 10-04 (2022689), Date of Issue: February 12, 2010
SERVICE INFORMATION
APPLICABLE MODELS AND YEARS
CONDITION
91 10 04 February 12, 2010 2022689
The customer experiences concerns with the UHV-Low (9W2) system such as:
 Unable to pair phone
 Sporadically unable to pair phone
 Calls are dropped sporadically
 Audio streaming inoperative
 Audio streaming quality including speaker crackling experienced
TECHNICAL BACKGROUND
The concern can be caused by several factors such as:
 Incompatible phone
 Internal problems with phone
 Cellular Provider network
 Software in the UHV-Low module
PRODUCTION SOLUTION
Part number 1K8035730D released with updated software.
VOLKSWAGEN:
CC, Eos, Golf, Golf Wagon, GTI, Jetta, Jetta SportWagen, Passat, Passat
Wagon, Rabbit, Tiguan, Touareg 2009 - 2010
GROUP: 91 - Radio, Telephone, Board Computer, Multi-Function Indicator (MFI)
Model(s) Year Eng. Code Trans. Code VIN Range
From
VIN Range
To
CC, Eos, Golf, Golf
Wagon, GTI, Jetta,
Jetta SportWagen,
Passat, Passat Wagon,
Rabbit, Tiguan,
Touareg
2009 - 2010 All All All All
2010 Volkswagen Golf TDI
BLUETOOTH?, UHV LOW (9W2), VARIOUS COMPLAINTS
2019年6月7日 15:09:368 Page 1 © 2011 Mitchell Repair Information Company, LLC.
SERVICE
The following is a list of items to check to determine whether the concern is related
to the cell phone network, phone, or a vehicle system issue
Unable to pair phone:
 Is the phone compatible? Check ElsaWeb for the latest UHV-Low Overview technical
bulletin that contains the phone compatibility list.
 Try to pair another phone to the system. If it is able to be paired, it is likely
a phone issue.
 Are you able to talk to the UHV-Low module through address word 77? If not, wiring
needs to be checked before replacing the UHV-Low module.
Sporadically unable to pair phone:
 Is the phone powered down periodically? A phone is similar to a computer. The
phone operating system needs to be rebooted periodically.
 Does the concern happen sporadically? If so, cycle the ignition key. Can the phone
be paired? If so, replace the UHV-Low Module. This is a software concern with PN
1K8035730 + index B or C.
Calls are dropped sporadically:
 Does this occur in a certain geographical area? If so, this is a problem with the
cell phone network.
 Is the phone software on the compatibility list? If not, this could be a phone
software concern.
 Are any DTC's present for the internal antenna that can not be erased in the UHVLow
module? If so, replace UHV-Low module.
Audio streaming inoperative:
 Verify the radio is either a RNS-510 touch screen navigation radio or a RCD-510
Premium 8 touch screen radio.
 Verify that the audio streaming option is turned on in the setup menu.
 Is the phone compatible for audio streaming. Check ElsaWeb for the latest UHV-Low
Overview technical bulletin that contains the phone compatibility list.
Tip : It may take up to 70 seconds for audio streaming to start playing.
Audio streaming quality:
 Verify the quality of A2DP files. Quality of the music can vary depending on file
compression.
 Does crackling heard through the speakers go away after a key cycle? If so,
replace UHV-Low module.
2010 Volkswagen Golf TDI
BLUETOOTH?, UHV LOW (9W2), VARIOUS COMPLAINTS
2019年6月7日 15:09:36 Page 2 © 2011 Mitchell Repair Information Company, LLC.
WARRANTY
WARRANTY INFORMATION
REQUIRED PARTS AND TOOLS
PARTS INFORMATIONS
No Special Tools required.
To determine if this procedure is covered under Warranty, always refer to the
Warranty Policies and Procedures Manual (1)
Model(s) Year(s) Eng. Code
(s)
Trans. Code
(s)
VIN Range
From
VIN Range To
CC, Eos, Golf,
Golf Wagon,
GTI, Jetta,
Jetta
SportWagen,
Passat, Passat
Wagon, Rabbit,
Tiguan, Touareg
2009-2010 All All All All
Claim Type: Use applicable Claim Type (1)
SAGA Coding
Service Number: Damage Code HST Damage Location
(Depends on Service
No.)
Parts
Manufacturer
(removed part)
9189 0040 - Use applicable when
indicated in ElsaWeb
(L/R)
N O K (2)
Labor Operation (3) : Mobile phone
interface remove + reinstall
91891900 = 20 TU
Diagnostic Time (4)
GFF Time expenditure 01500000 = 00 TU max. NO
Road Test 01210002 & 01210004 NO
Technical Diagnosis 01320199 = 30 TU max. Yes
Claim Comment: Input "As per Technical Bulletin 2022689" in comment section of
Warranty Claim.
(1) Vehicle may be outside any Warranty in which case this Technical Bulletin is
informational only
(2) Code per warranty vendor code policy.
(3) Labor Time Units (TUs) are subject to change with ELSA updates.
(4) Documentation required per Warranty Policy & Procedures Manual.
Part Description Part No: Quantity
Bluetooth Low Module 1K8035730 + index 1
2010 Volkswagen Golf TDI
BLUETOOTH?, UHV LOW (9W2), VARIOUS COMPLAINTS
2019年6月7日 15:09:36 Page 3 © 2011 Mitchell Repair Information Company, LLC.
ADDITIONAL INFORMATION
All part and service references provided in this Technical Bulletin are subject to
change and/or removal. Always check with your Parts Dept. and Repair Manuals for the
latest information.
2010 Volkswagen Golf TDI
BLUETOOTH?, UHV LOW (9W2), VARIOUS COMPLAINTS
2019年6月7日 15:09:36 Page 4 © 2011 Mitchell Repair Information Company, LLC.